Lost a Song You Purchased on iTunes? Apple Can Help Restore it Pronto!

I use iTunes for buying almost all of my music (the rest I get from CD Baby, and once in a while, Amazon).  It’s great to have it everywhere I listen to my music, most recently on our Apple TV device which is great way to listen to music while watching all the great photos of Maggie and Jack we’ve taken over the past 17 years (well a small fraction of the photos we’ve taken, as we still need to scan all of those photo albums, but I digress).  So when I can’t find a song I recently purchased, I have to wonder how I lost it, especial with everything backed up on Apple’s Cloud now.  So, I emailed iTunes Support, and they got it back to my very quickly.  Not only that, the customer support person was much more polite than the average retail person I deal with (including, unfortunately, Noodles here in Durham, but I’ll take care of that complaint on Yelp).

Dear Aneil,

My name is Ky and I am an iTunes Store Advisor. I understand your song has disappeared and you’ve just purchased the song a few days ago, I’m sure you are looking forward to having this song posted back to your account and I will be happy to assist you in a timely manner.

I have posted “Walkin’ On the Sun” back to your account. If you have a computer, please follow these steps to download the item:

1) Make sure you’re using the latest version of iTunes. It can be downloaded free of charge from the Apple website:


Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven’t downloaded.

2) Open iTunes. From the Store menu at the top, choose Check for Available Downloads. You can also click this link to do the same thing:


3) Enter your account name and password, then click the Check button.

Aneil, the missing item should begin downloading and appear in your Purchased playlist. If you receive an error message while downloading, try again after turning off any firewall or web-accelerator software that you may have installed. If the download process is interrupted for any reason, it should resume once you reopen iTunes.

This article provides information about resuming interrupted downloads:

If you don’t see the item in your iTunes Library, please include this information in your response to this email:

– The name of your Internet service provider (ISP)
– The type of Internet connection (such as dial-up, cable modem, or DSL)
– Any troubleshooting steps you may have taken
– Any error messages you may have received

I hope that works, Aneil. Please keep me posted though!

I look forward to speaking with you again soon, please write back if you have further issues regarding this case. Thank you for supporting iTunes, Aneil, and have a wonderful evening!


iTunes Store Customer Support

Please note, I work Sunday to Thursday, 4:30 PM – 11:30 PM EST.

Thank you for allowing me the opportunity to assist you.

iTunes Match was Made in Heaven

I had to replace my iPhone 4 32GB a few weeks ago when I left it in a New York City taxicab.  I didn’t want to shell out $299 for a iPhone 4S 32GB, and so I just purchased an iPhone 4 8GB, figuring I would be buy the 64GB model of the iPhone 5 whenever it came out.  I missed not having most of my songs on my 8GB model, but I listen to mostly the same songs or brand-new ones, so I was willing to put up with it.  Now I don’t have to, thanks to Apple’s iTunes Match, which allows me to listen to any of my 5,000+ songs via its Cloud for only $25 a year. What a bargain!  I just downloaded it today, and so far, it’s working flawlessly.

Here’s Walter Mossberg’s review of iTunes Match in today’s Wall Street Journal:

Now, Apple has introduced a locker service that mostly eliminates that problem by doing away with the need to upload the vast majority of your music, while still allowing you to populate your locker with your songs quickly and easily. It’s called iTunes Match, and it’s the last piece in the company’s rollout of its massive iCloud initiative, which includes things like wireless synchronization of contacts and calendars.

Here’s how it works. Instead of making you upload your song files to Apple’s servers, iTunes Match scans the iTunes library on your Macs or Windows PCs, then matches the titles you have with the 20 million songs Apple has the right to distribute via its iTunes store. If your songs are included in that 20 million, Apple simply places them in your online locker. In almost all cases, users will be left with only a small remnant of songs to upload—such as recordings by garage bands. (ITunes Match works only for digital music, not movies, TV shows or audiobooks, even if they’re available in iTunes.)

Once the songs are in the cloud, they also appear in your library in iTunes on computers, or in the Music apps on iPads, iPhones and iPod touch devices. You can stream the music, or press an icon with a downward arrow inside a cloud to download it. You can include up to 10 devices in iTunes Match. Plus, iTunes Match—which costs $25 a year for up to 25,000 songs—covers any song you own, regardless of how you obtained it. That includes songs purchased from non-Apple music services or imported from CDs, or even those that were downloaded illegally.

I’ve been testing iTunes Match on several Macs, a Windows PC, and on an iPad and an iPhone. In general, I found Match delivers on its promises, despite some limitations and glitches, several of which Apple told me it will remedy via software updates.

Because of Match, my music collection is now complete and essentially identical on all my computers and on my iPad and iPhone, allowing me to access any of my songs from any of these devices, without manual synchronization via a cable, or paying more than once for the same song. My Match locker is even accessible from my Apple TV device.