I use iTunes for buying almost all of my music (the rest I get from CD Baby, and once in a while, Amazon). It’s great to have it everywhere I listen to my music, most recently on our Apple TV device which is great way to listen to music while watching all the great photos of Maggie and Jack we’ve taken over the past 17 years (well a small fraction of the photos we’ve taken, as we still need to scan all of those photo albums, but I digress). So when I can’t find a song I recently purchased, I have to wonder how I lost it, especial with everything backed up on Apple’s Cloud now. So, I emailed iTunes Support, and they got it back to my very quickly. Not only that, the customer support person was much more polite than the average retail person I deal with (including, unfortunately, Noodles here in Durham, but I’ll take care of that complaint on Yelp).
My name is Ky and I am an iTunes Store Advisor. I understand your song has disappeared and you’ve just purchased the song a few days ago, I’m sure you are looking forward to having this song posted back to your account and I will be happy to assist you in a timely manner.
I have posted “Walkin’ On the Sun” back to your account. If you have a computer, please follow these steps to download the item:
1) Make sure you’re using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven’t downloaded.
2) Open iTunes. From the Store menu at the top, choose Check for Available Downloads. You can also click this link to do the same thing:
3) Enter your account name and password, then click the Check button.
Aneil, the missing item should begin downloading and appear in your Purchased playlist. If you receive an error message while downloading, try again after turning off any firewall or web-accelerator software that you may have installed. If the download process is interrupted for any reason, it should resume once you reopen iTunes.
This article provides information about resuming interrupted downloads:
If you don’t see the item in your iTunes Library, please include this information in your response to this email:
– The name of your Internet service provider (ISP)
– The type of Internet connection (such as dial-up, cable modem, or DSL)
– Any troubleshooting steps you may have taken
– Any error messages you may have received
I hope that works, Aneil. Please keep me posted though!
I look forward to speaking with you again soon, please write back if you have further issues regarding this case. Thank you for supporting iTunes, Aneil, and have a wonderful evening!
iTunes Store Customer Support
Please note, I work Sunday to Thursday, 4:30 PM – 11:30 PM EST.
Thank you for allowing me the opportunity to assist you.