Hilton’s DoubleTree Hotels Makes Amends for My Dissatisfaction

I was recently on a business trip to Minneapolis, and was underwhelmed with me with the room that the Hilton DoubleTree gave me and their lack of follow-up when I asked them to address my concerns (broken handle on the shower door, poor WiFi reception).  I then decided to send an email to send an email to their customer service center.  After being forwarded to a couple of different people, here is the ultimate response I received:

Dear Aneil Mishra,

Please accept my apologies that the hotel did not meet your expectations.  To make amends for your experience, we would like to offer you a Be My Guest certificate which entitles you to a complimentary night stay at any Doubletree hotel.  Please allow 10-14 business days to process and mail your Be My Guest Certificate.  We will mail the certificate to your attention at _______.  We greatly appreciate your patience and look forward to welcoming you again soon.

Warmest Regards,

Jennifer Galford
Guest Assistance Specialist

Hilton Worldwide
2050 Chenault Drive
Carrollton, Texas 75006

True to their word, yesterday I received the certificate good for one free night’s stay at any of Hilton’s DoubleTree locations.  True to my word, I told them in my email response I would continue to be a loyal Hilton customer.