Undercover Boss, Sheldon Yellen, Voted #2 Moment on CBS’s Undercover Boss

We are thrilled to introduce you to our newest ROCC Star leader, Sheldon Yellen, CEO of Belfor Holdings, Inc.,, the $1.5 billion property restoration company.  Sheldon and Belfor are profiled extensively in our forthcoming book, Becoming a Trustworthy Leader:  Psychology and Practice, to be published later this year by Routledge Press.  Of course, for some of you, Sheldon and Belfor will need no introduction.  CBS in fact announced yesterday that the moment where Sheldon Yellen worked with water tech, Jen, and revealed himself to her, has been voted the #2 moment on the show Undercover Boss.

In this one example, Sheldon displayed compassion for Jen.  So many employees are seeking something beyond the basics in their leaders, and showing your compassion for your employees can make all the difference between having a resigned employee and a loyal one.  This example moved us greatly, too, which is why we reached to Sheldon to see if he wanted to be profiled in our  new book.  He ultimately agreed to meet with Aneil to see if this was something he was willing to do, as he is not someone who likes to seek publicity for himself.  A one hour meeting turned into an unplanned half-day together , and he and Aneil bonded as we’ve bonded with the other leaders we’ve studied over the past two decades.  As publicity-shy as Sheldon is, he does want to tell the world about Belfor and its 6,000 employees, and so he will be joining several other great leaders in our new book.

We can’t wait to share Sheldon’s leadership journey and how he used trust to build Belfor into a truly incredible company.

-Karen and Aneil

Sheldon Yellen, CEO of Belfor, Learns Compassion by Going Undercover

We’ve become fans of CBS’s Undercover Boss for its portrayal of CEOs and how they learn the capabilities and concerns of their employees.  The latest episode features Sheldon Yellen, the CEO of Belfor, the world’s largest property restoration company based in Birmingham, MI.  Mr. Yellen learns the personal and job-related challenges that several of his employees, and as a result learns some compassion for them and what needs to be changed in firm’s reward and promotion systems.

More top executives need to become more empathetic with the employees’ concerns, and we think becoming an undercover boss is a great way to start.

Aneil