Our Research on Leadership, Trust and Organizational Change

Building Trust
Trust in Leadership (2011)

The evolution of trust and control as seen through an organization’s human resource practices (2011)

Giving Up Control Without Losing Control: Trust and its Substitutes’ Effects on Managers Involving Employees in Decision Making Group and Organization Management (1999)

Build Relationships on ‘ROCC’ of Trust – Marketing News (1997)

Crisis Management

Building Trust in Troubled Times (J. Walter Thompson)

Help or Hype: Symbolic or behavioral communication during Hurricane Katrina PR Review 2006

Organizational responses to crisis: The centrality of trust. (1996)

Organizational Downsizing

Downsizing the Company Without Downsizing Morale MIT Sloan Management Review 2009

Preserving Employee Morale During Downsizing SMR 1998

Perceived Control as an Antidote to the Negative Effects of Layoffs on Survivors’ Organizational Commitment and Job Performance Administrative Science Quarterly (2004)

To Stay or to Go: Voluntary Survivor Turnover Following a Downsizing Journal of Organizational Behavior (2002)

An empirical examination of a stress-based framework of survivor responses to downsizing. Explicating the roles of trust and empowerment. (2000)

Explaining How Survivors Respond to Downsizing:  The Roles of Trust, Empowerment, Justice, and Work Redesign, Academy of Management Review(1998)

The role of mutual trust in effective downsizing strategies. Human Resource Management. (1994)

Organizational downsizing and redesign. (1993)

Best practices in white-collar downsizing: Managing contradictions. Academy of Management Executive. (1991)

Healthcare and Trust

Measuring Patients Trust in Their Primary Care Providers Medical Care Research and Review (2002)

Trust in Physicians and Medical Institutions: What is it, Can it be measured, and Does it Matter? Milbank Quarterly (2001)

Organizational Culture

Power and empowerment at General Motors.  (2005, 2003, 2000, 1997)

Toward a Theory of Org. Culture and Effectiveness Organization Science 1995.

Some of the above articles are too large to host on this blog. If you would like a copy of one of these that is not downloadable, please contact us and we will be happy to send you a hard copy.