Building Trust
Trust in Leadership (2011)
The evolution of trust and control as seen through an organization’s human resource practices (2011)
Build Relationships on ‘ROCC’ of Trust – Marketing News (1997)
Crisis Management
Building Trust in Troubled Times (J. Walter Thompson)
Help or Hype: Symbolic or behavioral communication during Hurricane Katrina PR Review 2006
Organizational responses to crisis: The centrality of trust. (1996)
Organizational Downsizing
Downsizing the Company Without Downsizing Morale MIT Sloan Management Review 2009
Preserving Employee Morale During Downsizing SMR 1998
To Stay or to Go: Voluntary Survivor Turnover Following a Downsizing Journal of Organizational Behavior (2002)
An empirical examination of a stress-based framework of survivor responses to downsizing. Explicating the roles of trust and empowerment. (2000)
The role of mutual trust in effective downsizing strategies. Human Resource Management. (1994)
Organizational downsizing and redesign. (1993)
Healthcare and Trust
Measuring Patients Trust in Their Primary Care Providers Medical Care Research and Review (2002)
Trust in Physicians and Medical Institutions: What is it, Can it be measured, and Does it Matter? Milbank Quarterly (2001)
Organizational Culture
Power and empowerment at General Motors. (2005, 2003, 2000, 1997)
Toward a Theory of Org. Culture and Effectiveness Organization Science 1995.
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