Posted on November 2, 2009 by totaltrust
Update 11-4-09:
Victory! I finally achieved my objective of obtaining a refund, but even so, Weight Watchers refused to admit they had any responsibility. At least they escalated my problem to a “Team Lead” rather than a mere “Customer Service Associate.” I’m sure the amount of time they spent on my problem exceeded the amount of [...]
Filed under: Customer Service and Satisfaction, distrust | Tagged: customer dissatisfaction, customer service, listening, memberships, persistence, refunds, weight loss, Weight Watchers | 2 Comments »
Posted on January 21, 2008 by totaltrust
It takes time and energy for others to listen to our concerns. It takes even more effort for them to listen to us carefully and help us reflect on what we are trying to say. This is where a coach can be helpful to you. A good coach is a good listener.
A [...]
Filed under: Coaching, Interpersonal | Tagged: executive coaching, humility, listening, personal improvement | Leave a Comment »
Posted on January 9, 2008 by totaltrust
Today’s Wall Street Journal column, The Informed Patient by Laura Landro, was a great reminder of the critical importance of patients working closely with their surgeons and physicians in order to get the proper treatments and healing:
To help patients be more pro-active, health-care groups, hospitals and medical specialty societies are offering new resources, including Web [...]
Filed under: Health Care, Interpersonal, Rants and Raves, Trust, Trustworthy Healers | Tagged: cancer, david albertson, endocrine surgeon, healing, karthrine morton, listening, nuclear medicine, patients, physicians, radioactive iodine treatment, RAI-131, surgeons, surgery, thyoid cancer, Trust, trustworthy physicians | Leave a Comment »
