Financial Services Firms Will Need to Work Hard to Regain Trust

These survey results are from a firm headed by one of my college classmates and friends, Bill Haynes.  They reinforce the fact that financial services firms are in a world of hurt when it comes to regaining the trust of their stakeholders:
BOSTON, MA–(Marketwire – March 10, 2009) – Financial services firms need to work [...]

Conde Nast Portfolio: Rebuild Trust!

Here’s the cover of the latest issue of Conde Nast Portfolio, which contains several articles on the topic of rebuilding the trust that has been decimated by our financial meltdown, corporate scandals, Ponzi schemer Madoff (and now the Stanford Group), and other debacles.

For a how-to guide on building and rebuilding trust, we of course recommend [...]

Wachovia Needs to Restore its Customers’ Trust Pronto

I’m sick with the flu, despite getting my annual flu shot, so perhaps I’m not being as understanding as I should be, but this latest tale of fraud has made me even sicker. According to the New York Times:
Internal Wachovia e-mail, for example, show that high-ranking employees at the nation’s fourth-largest bank frequently warned [...]

Trusting Realtors is a tricky business

In this wary housing market, one home buyer is going to sue her realtor for faulty information on the fair price of the house she bought. It is easy to see how market valuation is a slippery slope when your commission comes out of your recommendation.
We have had bad luck with realtors, as well, [...]