Zappos Uses Social Networks for Announcing Downsizing

Here’s an excerpt of my interview in today’s Investor’s Business Daily:
E-tailer Zappos has held its own in a sluggish economy. In fact, the online shoe seller’s revenue rose from $840 million in 2007 to $1 billion in 2008, though it fell short of its expected $1.1 billion in sales, noted Tony Hsieh, Zappos’ CEO, who’s [...]

Goodbye to Facebook for Me — Wait, I’m Back

Never say never, as my father-in-law used to tell me.  I’m back on Facebook, thanks to a high school friend who said I needed to rejoin as part of our planning for our upcoming 30th Reunion at Okemos High School in 2010.  I’ve actually renewed some friendships several old high school friends, and making “new” [...]

Trust Means Saying I’ll Never Go Hungry at McDonald’s

This morning after dropping the kids off at school, Karen and I went to McDonald’s to get our usual breakfast there:  one sausage burrito for each of us.  As I drove up, there was a paper sign that said “cash only.”  I quickly checked my wallet, as I rarely have any cash in it, and [...]