Trusting Realtors is a tricky business

In this wary housing market, one home buyer is going to sue her realtor for faulty information on the fair price of the house she bought. It is easy to see how market valuation is a slippery slope when your commission comes out of your recommendation.
We have had bad luck with realtors, as well, [...]

Why it hurts when trust is broken after the sale…

Update 8-12-07:
How do you feel when you’ve made a large purchase, and then some product or service features emerge that are unexpected but highly negative, and which have been hidden by the seller and are costly to remedy?  Do you feel betrayed or disappointed?
My late friend, professor Eugene (Gene) Webb of Stanford University’s Graduate [...]

Selling vs. Managing

Sales people know the score–sell and make money. They are motivated by the money and work hard to close each deal.
Sales managers want their people to make as much money as possible, but some companies are conflicted about the way they compensate their managers. Some sales people decline a promotion to manager fearing [...]