I didn’t need today’s NYT article on the money-grabbing efforts of the airlines to remind me what failures they are when it comes to satisfying customers, but it least I know I’m not alone:
Add it all up, and the landscape for air travelers has changed drastically. The shift causes veteran customer service experts to shake [...]
Filed under: Industry Analysis, Rants and Raves, Trust | Tagged: air travel, airlines, customer satisfaction, marketing, pricing strategies | 3 Comments »
