Top 10 Ways for a Leader to Build Trust

Posted on May 14, 2008 by totaltrust

(with thanks to David Letterman)

10) Be Reliable: show up on time

9) Be open and honest: don’t hide information

8) Be competent: do your work as well as you possibly can

7) Be compassionate: show others that you care about them as much as you care about yourself

6) Listen deeply: put aside your own concerns for the moment to hear what others are trying to say

5) Think thank-you: find ways to let people know you are grateful for what they do

4) Keep the door open: let people know you are always available to hear their concerns

3) Help people hope: let others know that you are their strongest advocate

2) Apologize appropriately: when you are wrong, it is okay to say you are sorry

1) Be a ROCC Star: When you do all these things, you will be a trustworthy leader

-karen

Filed under: Trust

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One Response to “Top 10 Ways for a Leader to Build Trust”

  1. Roger W. Farnsworth, on May 18th, 2008 at 12:00 am Said:

    Good list, thanks!

    I wrote today about a study some professors at Wharton did that talks about rebuilding trust after a breach. Once considered a very fragile construct - easily broken and difficult to repair - the professors learned that trust is more robust in certain circumstances.

    http://ciscoetl.wordpress.com/2008/05/17/can-trust-be-rebuilt-after-a-breach/

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